Macro perspective crop of a high-fidelity dark-mode agent workspace showing active chat and voice queues, cool high-contrast studio lighting with cyan and electric violet neon edge glows, sharp focus.
Macro perspective crop of a high-fidelity dark-mode agent workspace showing active chat and voice queues, cool high-contrast studio lighting with cyan and electric violet neon edge glows, sharp focus.
Deploy CoreRoute
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Sunnyvale Engineered

The unified communications engine.

Route voice, SMS, chat, and email through a single zero-latency protocol stack. Give agents complete cross-channel context in a single workspace.

Native Protocol

Zero tab switching

Consolidate your operational footprint with a unified agent pane designed to eliminate context switching.

Voice & SMS
Chat & Email
Routing

Native voice stack

Unified thread pane

Zero-latency routing

Handle inbound calls and text messages directly inside the workspace with zero-latency SIP routing.

Merge live website chat and customer emails into a single chronological timeline with instant context.

Direct tickets to the optimal agent based on real-time channel telemetry and historical performance.

Macro crop of a real-time telemetry dashboard showing active queue charts and agent performance metrics, dark charcoal background with neon green and cyan signals, sharp focus.
Macro crop of a real-time telemetry dashboard showing active queue charts and agent performance metrics, dark charcoal background with neon green and cyan signals, sharp focus.
Queue Telemetry

Real-time performance metrics

Monitor active queues and agent performance directly from a high-density dashboard. The telemetry updates instantly, keeping operations leaders in control of support scaling.

140ms

Average routing latency

100%

Native channel uptime

Deploy CoreRoute

Consolidate your support stack

Deploy the zero-latency communications engine. Reduce response times and scale operations without multiplying headcount.